To that end, we’ll create an online form that allows users to submit a problem using Microsoft Forms. Instead of losing IT issue requests through an archaic system of phone calls, texts and email, we want a system that collects and stores IT issue requests automatically. Setting up your Microsoft Lists feed with Microsoft Forms Must-read Windows coverageĭefend your network with Microsoft outside-in security services How to update your list in Microsoft Lists.How to create a flow using Power Automate.Setting up your Microsoft Lists feed with Microsoft Forms.All three apps we’re talking about are free with some Microsoft 365 licenses. If you have these apps, then you’re on SharePoint even if you don’t realize it, but you might need to talk to your administrator about your current user permissions.įor this tutorial, I’m using a Windows 10 64-bit system. You’ll also need to be part of your organization’s SharePoint environment. In this tutorial, I’ll show you how to create a simple solution for this scenario that involves Microsoft Lists, Microsoft Forms and Microsoft Power Automate. SEE: Hiring kit: Microsoft Power BI developer (TechRepublic Premium) To address these problems in support workflows, consider creating a submission form that automatically passes updates via a Power Automate flow.

It’s tedious work that’s open to problems such as losing a request or not having all of the necessary information to quickly solve issues. Often, someone must be called to get more information about their request, and by then, you have more support calls coming in. For many IT support specialists, for example, their days are filled with compiling IT issues from emails, texts and voicemail and then entering that information into a tracking database. Somedays, it seems like our entire workday is filled with manual tasks like passing information back and forth between people or departments. If you’re currently passing IT support requests manually, consider using Power Automate with Microsoft Lists to pass information automatically. How to use Microsoft Lists with Power Automate

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